FAQs

Certification

All of our garments hold a global organic textile standard and we manufacture in an ethical factory in India. The GOTS certification guarantees not only the authenticity of our cotton but also numerous ethical considerations around working conditions, wages and the hours worked in our factory. We do not employ anyone under the age of 18 under our GOTS conditions.

Payment

We accept paypal, credit cards, bank deposits and Laybuy.

Postage

New Zealand Standard postage is $6. We offer complimentary postage on all orders over $60. Items are tracked. 
Australia
Standard postage is $10 nationwide. We offer complimentary postage on all orders over $100. Items are not tracked.
Rest of the world
Standard postage is $15. We offer complimentary postage on all orders over $100. Items are not tracked. 


Order processing

New Zealand All orders are processed within 24 hours of receipt. Please allow 1-2 working days for delivery. 
Australia
All orders are processed within 24 hours of receipt. Please allow 3-5 working days for delivery. 
Rest of the world
 All orders are processed within 24 hours of receipt. Please allow 7-10 working days for delivery. 

Every order comes presented to the highest standards in one of our custom jute bags.  

Taxes 

Goods and Services Tax (GST) is a tax charged on goods and services only within New Zealand, all NZ prices include GST. 

With items shipped internationally, we cannot take responsibility for any local taxes or duties. Items sent as gifts should not incur any charges so please indicate at checkout if the item is a gift.

Gift wrapping

We offer a complimentary screen printed jute bag with all online orders. Please let us know if you would like your order gift wrapped with a gift card. We provide this service free of charge.

Sizing

We understand that babies come in different shapes and sizes and how hard it sometimes is to select good fitting garments. We use standard American sizing on all of our garments.

Care

We all live in a busy world and sometimes washing is not high on the priority list, with that in mind Pureborn Organic clothes and accessories are made from pre-shrunk cotton. We recommend washing in cold water and using Eco-store products which are widely available in NZ supermarkets so as not to compromise the integrity of our fabric.

Exchanges and refunds 

Please see our Exchanges and Refunds policy. We always work to the NZ Consumer Guarantees Act and will work with our customers to resolve any issues.